Refund & Cancellation Policy

Before work starts

If you cancel a paid order before we start work (requirements not yet received and no work performed), you may request a refund of the amount paid, less any non-refundable third-party costs such as domain registration and payment gateway fees.

After work starts

Once design, development, content or campaign work has begun, fees cover the effort already delivered. Partial refunds may be considered for undelivered milestones of one-time projects.

Monthly and quarterly services

You can stop a recurring service at the end of the paid period. Periods already started are not refundable. Advertising budgets paid to Meta or Google are handled by those platforms.

How to request

Open a support ticket from your dashboard or email info@infocentroidx.com with your invoice number. Approved refunds are returned to the original payment method; processing times depend on your bank and the payment gateway. Where a refund adjusts a paid invoice, we issue a credit note.